At Terra Beds, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to make the return process simple and hassle-free.
1. Free Returns Within 14 Days
We offer free returns on all items within 14 days of delivery. If you’re not completely happy with your purchase, simply contact us within 14 days, and we’ll guide you through the return process.
- Condition of Returned Items: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Shipping: We cover the cost of return shipping, making it easy for you to send back items without extra charges.
2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval status of your refund. If approved, the refund will be processed within 2 to 3 working days.
- Payment Method: Refunds will be issued to the original payment method used during purchase.
- Processing Time: It may take 2 to 3 working days for the funds to appear in your account, depending on your bank or card issuer.
3. Exchanges
If you’d like to exchange an item for a different color, size, or style, please contact us within 14 days of receiving your order. We will work with you to facilitate a smooth exchange process based on availability.
4. How to Start a Return
To initiate a return, please contact our customer service team at [Customer Service Email] with your order details, and we’ll provide instructions to complete your return.
Thank you for shopping with Terra Beds. We’re here to help you enjoy every purchase with complete peace of mind!